To create an engaging onboarding experience for your users, you should analyze and track their actions and usage patterns. The whole purpose of creating a user onboarding is to increase your conversion rates. If you don’t track and analyze every step, how would you know how to make it better?

 

Customer Success describes the state where users progress from needing a problem solved to it being solved. If your customers fail using your products, it is a very clear indication that something in the experience need to be fixed.

 

How your users feel about using your product is a very crucial element for user onboarding. Gathering customer feedback along the journey at critical points helps pinpoint trouble spots and allows for users to co-create the experience with you. Either with surveys or 5 star ratings, It is a great way to understand how your onboarding flow meets customer expectations from their perspective.  

 

 

Now you already know the problem your users  are coming to you to solve so it’s time for action!

 

Encourage new users to complete a goal. It’s a great way to integrate them into the platform and put them on the fast track to successfully obtaining their desired outcome in a shortened amount of time. 

 

 

Creating a flow thats short and clear allows users to get past the beginning. However,  a very long user onboarding flow increases friction and decreases the probability of getting to the next step. When a flow consists of too many steps you lower the customers chances of success.